Refund & Returns Policy
Please read this policy carefully before purchasing any RazerTrade product. RazerTrade products are digital products, software licenses and electronically delivered services. Because of their digital nature, purchases are generally final once payment has been completed.
All Digital Product Sales Are Final
RazerTrade sells digital products and software licenses that cannot be physically returned once purchased, delivered, issued, activated or made available to the customer. Therefore, orders cannot normally be cancelled, returned, exchanged or refunded after payment has been completed, except where a refund is specifically required by applicable law.
Digital Products & Software Licenses
RazerTrade products include digital software, Expert Advisors, license access, activation credentials, downloadable files, configuration materials, digital documentation and other electronically delivered products or services.
Unlike physical goods, a digital product cannot be physically returned to RazerTrade after the customer has received access to the product, license, download, activation or associated digital materials.
For this reason, all customers are required to carefully review the product description, system requirements, supported markets, minimum balance requirements, license conditions and other relevant information before placing an order and making payment.
No Cancellation After Payment
Once payment has been successfully completed, the purchase is considered confirmed and processing may begin immediately.
After payment confirmation, an order cannot normally be cancelled because RazerTrade may begin preparing, generating, allocating or delivering digital access and license information specifically for that order.
Do not complete payment until you are satisfied that you understand the selected product, license type, product requirements and intended operating environment.
No Refund After Digital Delivery or Activation
Unless required by applicable law, RazerTrade does not provide refunds after any of the following has occurred:
- The digital product or file has been made available.
- A product download has been provided.
- A software license has been created or issued.
- An account number has been registered or linked to a license.
- Product activation has been completed or initiated.
- License credentials or activation information have been supplied.
- The customer has received access to the purchased digital product.
- A monthly rental or other time-based digital license has commenced.
Please Review Before You Buy
Customers are responsible for reviewing and understanding all relevant product information before submitting an order.
Review the intended purpose, supported markets, functions and differences between available RazerTrade products.
Confirm that your trading platform, broker, account type and operating environment are compatible with the selected product.
Review and understand the stated minimum operating balance or other capital requirements before purchase.
Review the applicable license duration, account limits, activation rules and any product-specific restrictions.
Understand that broker specifications, spreads, execution, leverage and available symbols may differ between trading environments.
Read the product information carefully and understand how the selected trading system is intended to operate before making payment.
If you have questions about a product, please contact RazerTrade Support before purchasing. We encourage customers to ask questions first rather than purchase a product they do not fully understand.
Change of Mind
A change of mind after payment is not normally a valid basis for a refund of a RazerTrade digital product.
This includes situations where a customer later decides not to use the product, changes trading strategy, changes broker, stops trading, no longer requires the software or decides that another RazerTrade product would have been more suitable.
Incorrect Product Selection
Customers are responsible for selecting the correct product and license before payment.
Purchasing the wrong product, choosing an unsuitable license, misunderstanding a product feature, selecting an incompatible broker or account type, or failing to review published product requirements does not normally create an entitlement to a refund.
Customers who are unsure whether Gold AI Lite, Gold AI Pro or another available license option is appropriate should contact RazerTrade Support before ordering.
Trading Performance Is Not a Refund Condition
RazerTrade software operates in financial markets where prices, liquidity, spreads, volatility, execution and trading conditions continuously change.
Trading results are not guaranteed, and a period of loss, drawdown, lower-than-expected performance, missed opportunity or different trading result does not make a digital product eligible for refund.
Historical performance, live statements, monitoring accounts, examples or previous results must not be interpreted as a guarantee of future trading performance.
Broker, VPS & Third-Party Services
RazerTrade products may operate together with third-party services such as brokers, MetaTrader, VPS providers, payment providers, copy trading services or monitoring platforms.
Problems caused by a third-party service generally do not create an entitlement to a refund from RazerTrade. Examples may include:
- Broker execution or connection issues.
- Spread or commission differences.
- Incorrect broker symbol specifications.
- VPS downtime or internet connectivity problems.
- MetaTrader or operating-system problems.
- Broker restrictions or account limitations.
- Changes made by independent third-party platforms.
Fees paid directly to third parties are governed by the refund policies and terms of those third parties.
Technical Support Before Refund Requests
If a customer experiences a technical issue with a RazerTrade product, the customer should first contact RazerTrade Support and provide sufficient information for troubleshooting.
Where appropriate, our support team may assist with product installation, license verification, configuration or technical investigation.
A technical issue that can reasonably be corrected through configuration, installation, license verification, software update or support assistance does not normally qualify for a refund.
Monthly Rental Licenses
Where a monthly rental license is offered, payment provides digital access for the stated license period.
Once the rental period has commenced or the license has been activated, the applicable rental payment is non-refundable except where otherwise required by applicable law.
Failure to use the product during all or part of an active rental period does not create an entitlement to a partial or full refund.
No Physical Returns
RazerTrade products are electronically delivered digital products. Therefore, there is no physical item to send back, no return address for software products and no conventional physical return process.
References to “returns” in this policy relate only to any applicable legal rights concerning digital products and do not imply that RazerTrade products can physically be returned.
Duplicate or Unauthorized Payments
If you believe that the same order was accidentally charged more than once, or that a payment was made without your authorization, contact RazerTrade Support promptly.
RazerTrade may review relevant transaction records and work with the applicable payment provider where appropriate. This section does not guarantee that every disputed transaction will result in a refund.
Chargebacks & Payment Disputes
Customers should contact RazerTrade Support first if there is a genuine billing or order issue so that the matter can be reviewed.
Where permitted by applicable law and payment-provider rules, a license or service associated with a payment under formal dispute may be suspended while the transaction is being investigated.
RazerTrade reserves the right to provide relevant order, communication, license and delivery records to a payment provider or financial institution when responding to a valid payment dispute.
Exceptions Required by Law
Nothing in this Refund & Returns Policy is intended to exclude, restrict or waive consumer rights that cannot legally be excluded under applicable law.
If mandatory law requires RazerTrade to provide a refund, replacement, remedy or other consumer protection in a particular circumstance, RazerTrade will comply with the applicable legal requirement.
Any such mandatory legal exception will be assessed according to the relevant facts, transaction and applicable law and should not be interpreted as creating a general voluntary refund policy for RazerTrade digital products.
Customer Confirmation at Purchase
By submitting an order and completing payment for a RazerTrade product, you acknowledge that:
- You have reviewed the product description before purchasing.
- You understand that the product is digital.
- You have reviewed the applicable product and license requirements.
- You have confirmed that the selected product is suitable for your intended use.
- You understand that digital delivery or license processing may begin after payment.
- You understand that the purchase is generally final and non-refundable once payment and digital delivery or activation have occurred, except where required by applicable law.
Changes to This Policy
RazerTrade may update this Refund & Returns Policy from time to time to reflect changes in products, licensing models, payment processes, business operations or applicable requirements.
The current version will be published on this page together with the applicable Last Updated date.
Questions Before Purchasing?
If you are unsure about a product, license, account requirement or compatibility, please contact RazerTrade Support before making payment. We encourage customers to understand the product before placing an order.